Privacy Policy
How ArrowSite collects, uses, and protects your information.
Last updated: August 2026
1. Introduction
ArrowSite ("we", "us", "our") is a New Zealand-based website service operated from 110B Mount Eden Road, Mount Eden, Auckland, New Zealand. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the New Zealand Privacy Act 2020.
2. Information we collect
We collect the following types of information:
- Contact information: Your name, email address, phone number, and business name when you request a free website preview or subscribe to our services.
- Business information: Details about your business, services, branding, and content you provide for your website.
- Payment information: Billing details for your subscription. We do not store full credit card numbers — payments are processed through secure third-party payment providers.
- Technical information: IP address, browser type, and usage data when you visit our website or use our services.
- Communication records: Records of emails, support requests, and other communications with us.
3. How we use your information
- To design, build, and host your ArrowSite website
- To communicate with you about your website and subscription
- To process payments and manage your account
- To provide technical support and website updates
- To improve our services and website
- To comply with legal obligations
4. Information sharing
We do not sell or rent your personal information. We may share information with:
- Service providers (hosting, payment processors, email providers) who help us deliver our services
- Your domain registrar, when connecting your domain to your ArrowSite website
- Legal authorities where required by New Zealand law
5. Data storage and security
Your information is stored on secure servers. We use SSL encryption, access controls, and regular security updates to protect your data. However, no online service is completely secure, and we cannot guarantee absolute security.
6. Your rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt out of marketing communications
To exercise these rights, email hello@arrowsite.co.nz.
7. Website content
Content you provide for your ArrowSite website (text, images, branding) is used solely for building and hosting your website. You retain ownership of this content. We do not use your content for any other purpose without your permission.
8. Cookies
Our website may use cookies for basic functionality and analytics. You can control cookies through your browser settings. Disabling cookies may affect some features of our website.
9. Data retention
We retain your personal information for as long as your subscription is active, and for a reasonable period afterward for legal and accounting purposes. If you cancel your subscription, we will delete or anonymise your personal information in accordance with our retention schedule.
10. Children's privacy
ArrowSite is designed for businesses and is not intended for individuals under 18. We do not knowingly collect information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website.
12. Contact us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
- Email: hello@arrowsite.co.nz
- Address: 110B Mount Eden Road, Mount Eden, Auckland, New Zealand