Support
Report a Technical Problem
If something we've built isn't working correctly, that's a technical issue — and we fix it at no charge.
Free
Technical faults are included
You're never charged for fixing something that's broken on our end.
Technical faults (free)
- Pages not loading or displaying incorrectly
- Contact form not sending or receiving submissions
- SSL certificate errors or warnings
- Broken links within your website
- Layout or responsiveness issues
- Server or hosting problems
Not a technical fault ($20 update)
- Changing text, images, or content
- Updating phone numbers or opening hours
- Adding or swapping a photo
- Changing links or contact details
- Any customer-requested change
These are Basic Website Updates ($20).
How to report a technical issue
Email hello@arrowsite.co.nz with:
- • Your domain name
- • A description of the problem
- • The page or section affected
- • A screenshot if possible
We'll investigate and fix technical faults at no charge — typically within 1–2 business days.
Important: ArrowSite manages your website only. If you're experiencing issues with email, Microsoft 365, your domain registrar account, Facebook, or other third-party platforms, please contact those providers directly — we're unable to assist with issues outside your ArrowSite website.